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Scott McKain — Customer Service Lessons from “Taxi Terry”

  • Written by Plymouth Airport Taxis | 5 Comments5 Comments Comments
    Last Updated: February 4th, 2011
    Who are teignbridge taxis? Teignbridge taxis are based in Newton Abbot and service the whole of the teignbridge area and we can cover torbay and further afield. If you want to speak to us simply call on 01626 333 333 for a quotation or a booking. Our staff are always willing to help. ,Why Should You Use Teignbridge taxis? As a company we have a moto that nothing is to much trouble for our customers. As a result we go the extra mile and make sure that all of our customers are satisfied. Our service is prompt and we are always on time.
    What services do we offer? We do normal taxi services as well as wedding cars, airport transfers, wheel chair access cars as well as having a range of 4,5,6-8 seater vehicles that you can book.
    What cars do we have available? Visit our website to see the full and current range of cars we have in our fleet. ,We pride ourselves on having happy satisfied customers. If you want to see more click this link........,
    Newton taxis

5 Comments

  1. #1
    AdriansBoutique
    February 4th, 2011 at 3:41 pm

    What a great clip! Inspiring!

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  2. #2
    DeeeAnnna01
    February 4th, 2011 at 4:29 pm

    STATS. Because you expect your CSR to provide exceptional service, resolving the customer’s issue and on to the next customer in 600 seconds. If not you threaten to fire them because they take too long with one customer. You asked!

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  3. #3
    markbowser1
    February 4th, 2011 at 5:08 pm

    Awesome!! Great advice! Follow it and your business can soar to new heights. Scott McKain is one of the best business minds and speakers in America.

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  4. #4
    alanridgley
    February 4th, 2011 at 5:42 pm

    i am an ex-london cabbie & i can think of a few ‘taxi terrys’,always looking for return journeys to heathrow/gatwick/luton/standstead.lol lol

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  5. #5
    bart2street
    February 4th, 2011 at 6:28 pm

    I’ve rode with Taxi Terry and heard Scott speak in person. Great speaker. Nuff said. He’s no George MaC

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