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Amazing Customer Service Taxi Cab Story by Customer Service Speaker Shep Hyken

  • Written by Plymouth Airport Taxis | 25 Comments25 Comments Comments
    Last Updated: January 6th, 2012
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25 Comments

  1. #1
    samgik
    January 6th, 2012 at 5:28 am

    Shopping at the new mall hahahaahahahaha xD

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  2. #2
    shephyken
    January 6th, 2012 at 6:18 am

    @jlowery539 Thank you and remember to always be Amazing!

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  3. #3
    shephyken
    January 6th, 2012 at 6:43 am

    @JCMowatt Thank you very much!

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  4. #4
    jlowery539
    January 6th, 2012 at 7:04 am

    I just have to say, that is the kind of service person I want to be! Thanks very much for sharing your story!

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  5. #5
    JCMowatt
    January 6th, 2012 at 7:48 am

    Wonderful story with a powerful and memorable customer service lesson.  You do great work, Shep!
    Jeff Mowatt

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  6. #6
    DoesAnyoneNeedWork
    January 6th, 2012 at 8:40 am

    Very good!

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  7. #7
    KevinLancasterify
    January 6th, 2012 at 8:41 am

    I actually liked that,,,

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  8. #8
    cscdigitalgraphics
    January 6th, 2012 at 9:30 am

    Under promise and over deliver, best customer service tip.

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  9. #9
    itsamresh1
    January 6th, 2012 at 9:51 am

    An Amazingly Well told story of Exceptional Customer Service!! God bless the Driver ! …. and the Passenger!!

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  10. #10
    shephyken
    January 6th, 2012 at 10:31 am

    Thank you very much!

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  11. #11
    TheBrosheGroup
    January 6th, 2012 at 11:03 am

    Well said Shep, Thank you so much for sharing this to everyone!

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  12. #12
    w5pda
    January 6th, 2012 at 11:05 am

    I’m glad to hear my Dallas colleague treated you with excellent service :-)

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  13. #13
    DamirAndIrina
    January 6th, 2012 at 11:54 am

    good video

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  14. #14
    shephyken
    January 6th, 2012 at 12:47 pm

    @cassatwork Thanks for your comment. I occasionally put more videos on my channel: shephyken.

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  15. #15
    cassatwork
    January 6th, 2012 at 12:59 pm

    I love your presentation/speech. Will there be more coming up?

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  16. #16
    ideagirlconsulting
    January 6th, 2012 at 1:20 pm

    great csr story..

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  17. #17
    jimfeldman
    January 6th, 2012 at 1:30 pm

    @mmjointventures Very true. His speeches have a great imapct. I happen to be a speaker myself and really appreciate his efforts.

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  18. #18
    mccoy2225
    January 6th, 2012 at 1:59 pm

    It’s called southern chivalry.

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  19. #19
    iSheaLynn
    January 6th, 2012 at 2:52 pm

    My work presented this video at one of our confrences. It was so amazing to hear this story.

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  20. #20
    hamedma
    January 6th, 2012 at 3:01 pm

    After hearing this story I want to go to Dallas just to meet Frank :)

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  21. #21
    Soonergirl97SWK
    January 6th, 2012 at 3:13 pm

    This is an awesome story…

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  22. #22
    mmjointventures
    January 6th, 2012 at 3:22 pm

    Hi Shep,

    Wow, what a great experience with Frank! A good lesson for all of us to learn to not judge a book by its cover AND that excellent customer service is out there. Now that Frank is retired, maybe you could hire him as a guest speaker during your presentations :)

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  23. #23
    entertainmenttaxi
    January 6th, 2012 at 3:33 pm

    This is a great video, the cab driver you think he has no class, but he Is a class act.
    Punch in : do you love your job cabbie, juggling taxi, Elvis cab Vegas dan the man Vegas, Dan the Mann.

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  24. #24
    shephyken
    January 6th, 2012 at 4:00 pm

    Frank is retired! I miss him!

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  25. #25
    valdez87
    January 6th, 2012 at 4:25 pm

    Where can I meet Frank?
    Can I get his number?

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